Privacy Policy of Wilbanks Online

 

This privacy policy applies to Wilbanks Online (hereinafter referred to as "this App") and aims to clearly and transparently explain to you how we collect, use, store, share, and protect your personal information. We attach great importance to user privacy and are always committed to strictly complying with relevant laws and regulations to ensure the security of your information.

 

I. Information Collection

(I) Collection of Personal Information

1. Registration and Login Information: When you choose to register      an account or log in to this App, we may collect information such as the      username, email address, mobile phone number, and password you provide.      Your password will be stored using encryption technology to ensure its      security. The collection of this information is to create your exclusive      account, facilitate your subsequent logins to use this App, and assist you      in retrieving your password in case you forget it.

2. User Profile Information: If you voluntarily fill in and      complete your personal profile, such as nickname, avatar, gender, date of      birth, etc., we will collect such information. This information will be      used to provide personalized displays within the App and enhance the      communication experience between you and other users in scenarios where      social interaction functions are available.

(II) Collection of Device and Usage Information

1. Device Information: We will collect information related to the      device you are using, including but not limited to device model, operating      system version, device identifiers, screen resolution, etc. This type of information is      mainly used to adapt to your device, ensure that the App can run stably      and smoothly on your device, and also help us analyze the overall usage of      the App so as to continuously optimize its performance.

2. Usage Behavior Information: During your use of this App, we      will record your operational behaviors, such as the pages you browse, the      function buttons you click, the duration of use, the keywords you search      for, etc. This usage behavior data can help us gain an in-depth      understanding of your preferences and needs, and then provide you with      content recommendations that are more in line with your interests and      optimize the functional layout and service experience of the App.

3. Location Information: Based on the specific functional      requirements of your use, if you actively turn on the location function of      your device and grant the corresponding permissions to this App (for      example, in functional scenarios such as adding devices or finding nearby      services), we will collect your location information. The collection of      location information aims to provide you with more accurate and convenient      services, such as helping you add nearby relevant devices or recommending      surrounding merchants and service outlets that meet your needs.

 

In addition, when you use the following specific functions, we will also collect information related to the corresponding permissions:

• Album Access: If you enable the      album access permission, we will only access your album and obtain the      photos you select when you actively choose to upload photos to feedback      product usage issues.

• Camera: After you enable the camera      permission, we will call the camera to collect the content of the photos      taken when you use the function of taking photos to feedback product usage      issues.

• Runtime Location Access and Location Access: During the operation of relevant functions such as adding      devices, if you enable these two location access permissions, we will      obtain your location information to assist in completing the accurate      device addition process.

• Bluetooth Access: After you enable      the Bluetooth access permission (including the Bluetooth access permission      under iOS 13 and above systems), we will use the Bluetooth function to      configure the network connection of the device to ensure that you can      smoothly carry out network configuration operations related to the device.

• Local Network Access: If you      authorize this App to access the local network, we will use this      permission to connect to the Internet to implement functions such as      obtaining product updates, providing online services, and conducting data      interactions with the server, ensuring that you can normally use all the      network-dependent functions of the App.

• Calendar Access: When you enable      the calendar access permission, we can set reminders and notifications for      you within the App to help you stay informed of important matters and      messages related to the product in a timely manner.

• Microphone: After you enable the      microphone permission, we will only collect the recording content through      the microphone when you actively use the recording function to feedback      product usage issues.

II. Information Use

 

(I) Provision of Services

All types of information we collect will be directly or indirectly used to implement the core functions of this App and provide you with diversified services. For example, we will use your location information to recommend surrounding services, conduct precise content push based on your usage behavior preferences, and better understand and solve the problems you encounter during use through the feedback photos or recordings you upload, ensuring that you can obtain a high-quality and convenient user experience from this App.

 

(II) Improvement and Optimization

Based on the collected user information, we will analyze and evaluate the performance, functions, and user interface of the App. By understanding users' operational habits and common problem feedback, we will identify possible deficiencies and then carry out targeted function upgrades and interface optimizations to continuously improve the quality and service level of this App.

(III) Communication and Feedback

We may use the contact information you provide (such as email address) or based on the information push permissions you authorize to send you system notifications, covering important function updates, service reminders, security tips, and responses to your feedback, etc., to maintain good communication with you and ensure that you can stay informed of important information related to this App in a timely manner.

 

III. Information Sharing and Disclosure

 

(I) Third-Party Service Providers

To ensure that this App can stably and efficiently provide services to you, we may cooperate with some third-party service providers and share some of your information with them when necessary. The details are as follows:

• Payment Platforms: When you conduct      payment operations within this App, we will share the necessary      payment-related information (such as bank card numbers and other payment      information will be strictly encrypted) with legal and compliant payment      platforms to assist in completing the transaction process and ensure      payment security. Such cooperation complies with the relevant norms and      standards of the payment industry.

• Data Analysis Companies: To better      analyze the overall usage of the App, user behavior characteristics, etc.,      we may share some usage behavior data that has been anonymized with      professional data analysis companies. These third parties will be bound by      strict confidentiality agreements to ensure that they only use the data      within the agreed service scope and take corresponding security measures      to ensure data security.

• Advertising Platforms (if applicable): On the premise of complying with relevant laws and      regulations and obtaining your corresponding authorizations (such as      agreeing to receive personalized advertisement pushes, etc.), we may share      some non-sensitive user information (such as general user profile      information, device types, etc.) with advertising platforms to display      advertisement content that is more in line with your interests for you,      but we will never share sensitive information that can directly identify      your personal identity.

 

We will carefully select the third-party service providers we cooperate with and require them to strictly abide by confidentiality obligations and adopt security measures that are no lower than our own standards to protect the security of your information.

 

(II) Situations Required by Law

In cases that comply with the requirements of laws and regulations, for example, when receiving legal investigation requests from judicial organs or cooperating with law enforcement by government regulatory departments, we may disclose relevant information about you in accordance with the law. However, we will make every effort within the scope permitted by the law to ensure the legality, necessity, and minimal impact on your privacy during the disclosure process.

 

IV. Information Storage and Security

(I) Storage Methods and Duration

We adopt secure storage technologies to store your personal information. Some information may be stored in an encrypted manner. Meanwhile, according to business needs, some data will be stored in the cloud (we will clearly inform you of the approximate geographical location and other relevant information). Different types of information will have storage durations set according to their uses and the requirements of relevant laws and regulations. For example, user login records and other information may be saved for a certain period according to business needs. After the corresponding data usage purposes are met, we will delete or anonymize such information in accordance with the regulations to ensure the rational management and compliance of the information.

 

(II) Security Measures

To ensure the security of your information, we have adopted a series of strict security measures, including but not limited to: adopting secure network protocols to ensure the security of your data during transmission; implementing access control for data, only allowing authorized internal staff to access and process your information in necessary business scenarios; regularly conducting security audits and vulnerability detection work to promptly discover and repair possible security risks and prevent your information from being accessed, tampered with, or disclosed without authorization.

V. User Rights

(I) Rights to Access, Correct, and Delete

You have the right to access your personal information at any time and view the data content related to you that we have collected and stored. If you find that there are errors or changes in the information, you can correct the information through designated channels such as the settings page within the App. Meanwhile, you also have the right to request us to delete some or all of your personal information according to your own wishes. After receiving your reasonable request and verifying your identity, we will handle your deletion request in a timely manner in accordance with relevant regulations to ensure that your information is properly removed from our system (except in cases where laws and regulations provide otherwise or certain necessary information needs to be retained due to business requirements).

 

(II) Right to Withdraw Consent

You have the right to withdraw the consent you previously granted us for the collection and use of certain information at any time. For example, you can withdraw the authorizations for permissions such as location, album, and microphone through the settings of your mobile phone system or the permission management function within the App. It should be noted that withdrawing certain permissions may cause some functions of the App to be unable to operate normally. For example, after withdrawing the location permission, services based on location information will not be able to be carried out normally. However, we will still try our best to ensure the normal operation of other functions that do not rely on this permission to ensure that you can continue to use the core services of this App.

 

(III) Rights to Restrict Processing and Data Portability (if applicable)

According to the laws and regulations in your region, if you enjoy rights related to restricting the processing of personal information or data portability, etc., you can submit corresponding requests to us according to the prescribed procedures. For example, under certain conditions, you can request us to restrict the processing of your information or obtain a copy of your personal information for transfer to other service providers. We will cooperate with you to exercise these rights in accordance with laws and regulations.

 

VI. Children's Privacy

If the service objects of this App include children (usually based on the legal age limit for children in your region, such as 13 or 14 years old, etc.), we will take additional privacy protection measures. Before collecting personal information of children, we will ensure that we obtain the explicit consent of parents or guardians, and strictly limit the types of information collected, only collecting the minimum information necessary to provide services. Meanwhile, we will strictly comply with relevant laws and regulations on children's privacy and strive to create a safe and healthy online environment for children.

 

VII. Changes to the Privacy Policy

This privacy policy may be adjusted and updated in a timely manner according to factors such as business development, changes in laws and regulations, and App function updates. We will notify you of the updated content of the privacy policy through reasonable and user-friendly ways such as pushing notifications within the App and publishing announcements on the official website of the App. We recommend that you regularly check this privacy policy to stay informed of the latest situation. After the privacy policy is updated, your continued use of this App indicates that you agree to accept the terms of the updated policy.

 

VIII. How to Contact Us

If you have any questions, suggestions, or need to feedback privacy-related issues regarding this privacy policy, please feel free to contact us through the following ways:

• Email: CWdianzi2024@163.com

 

We will arrange dedicated personnel to handle your feedback in a timely manner and try our best to solve your problems. Thank you for your trust and support. We will always attach great importance to and protect your privacy.